Privacy Policy

Welcome to NovaSpeak! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how NovaSpeak collects, uses, discloses, and protects your data when you use our online language tutoring services. By accessing or using NovaSpeak services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our services.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Identifiable Information (PII): This includes your name, email address, payment information (processed securely by third-party payment processors), demographic information, and communication preferences.
• Usage Data: We automatically collect information about how you access and use the service, such as your IP address, browser type, device type, pages visited, time spent on pages, and referring URLs.
• Tutoring Data: Information related to your language learning progress, lesson history, assignments, feedback from tutors, and communications with tutors and support staff.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information, enhancing your user experience.

2. How We Use Your Information

The information we collect is used for various purposes:

• To provide, maintain, and improve our services, including personalized lesson plans and tutoring sessions.
• To process transactions and manage your account.
• To communicate with you, including sending service updates, support messages, and promotional offers (if you've opted in).
• To monitor and analyze usage patterns to enhance the functionality and user experience of our platform.
• To detect, prevent, and address technical issues or fraudulent activities.
• To comply with legal obligations and enforce our terms of service.

3. Sharing Your Information

We may share your information in the following situations:

• With Tutors: To facilitate tutoring sessions, your relevant learning data and communication history may be shared with your assigned tutor(s).
• With Service Providers: We may employ third-party companies and individuals to facilitate our services (e.g., payment processing, hosting, analytics). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Legal Reasons: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of NovaSpeak, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.
• Business Transfers: In connection with a merger, acquisition, or asset sale, your Personal Data may be transferred.

4. Data Security

The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [email protected].

6. Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +13052085763
• By mail: 863 Eastern Parkway, New York, New York, 11213, USA